Terms of Service

Effective Date: January 1, 2024

Welcome to the website and services of KANAYA SINGAPORE FARM LIMITED ("we", "our", "us"). These Terms of Service ("Terms", "Agreement") govern your access to and use of our website, mobile application, and services. Please read these Terms carefully before using our services. By accessing, browsing, or using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable Singapore laws and regulations. If you do not agree to these Terms, please do not use our services.

1. Acceptance of Terms

By accessing or using our website and services, you confirm that you have read, understood, and agree to be bound by this Agreement. If you do not agree to any part of this Agreement, please do not use our services.

2. Service Description

KANAYA SINGAPORE FARM LIMITED provides online sales services for organic agricultural products, green foods, and sustainable lifestyle products. We are committed to providing consumers with natural, organic, and traceable premium products.

3. Account Registration

To use certain service features, you need to register an account. You agree to:

• Provide accurate, complete, and up-to-date information
• Maintain and promptly update your account information
• Be responsible for the confidentiality of your account and password
• Be responsible for all activities under your account
• Immediately notify us of any unauthorized use

4. Product Information

We strive to ensure that product information displayed on the website is accurate and complete. However, we make no warranties regarding the accuracy, completeness, or timeliness of product information. Product images are for reference only, and actual products may vary due to different batches.

5. Orders and Payment

When you place an order, you agree to purchase the product. We reserve the right to refuse or cancel any order, including but not limited to the following circumstances:

• Product out of stock or unavailable
• Pricing errors
• Fraud or illegal activities
• Violation of this Agreement

6. Delivery and Shipping

We will strive to deliver your order within a reasonable time. Delivery times may vary depending on region, product type, and other factors. We are not responsible for delivery delays due to force majeure.

7. Returns, Refunds, and Cancellations

In accordance with Singapore consumer protection laws, you may request a return or refund within 7 days of receiving the product, provided the product is in original condition, unused, unopened, and in original packaging with all tags and labels attached. Perishable goods (such as fresh produce, frozen items) and personalized items are not eligible for returns unless defective. Refunds will be processed to the original payment method within 14 business days. You may cancel an order before it is shipped; once shipped, standard return policy applies.

8. Intellectual Property

All content on the website, including but not limited to text, graphics, logos, images, software, etc., is our property or used with authorization and is protected by copyright, trademark, and other intellectual property laws.

9. User Conduct

You agree not to:

• Use the website for any illegal activities
• Interfere with or disrupt the normal operation of the website
• Attempt to access any part of the website without authorization
• Upload or transmit any viruses, malicious code, or other harmful content
• Infringe on others' intellectual property or other rights

10. Disclaimer

To the maximum extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our services. We make no express or implied warranties regarding the suitability, accuracy, or completeness of products.

11. Limitation of Liability

To the maximum extent permitted by Singapore law, our total liability for any claims arising from or related to these Terms or our services shall not exceed the amount you paid for the relevant order in the 12 months preceding the claim. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under Singapore law.

12. Modification of Terms

We reserve the right to modify, update, or replace these Terms at any time at our sole discretion. Material changes will be notified to you via email or prominent notice on our website at least 30 days before the changes take effect. Your continued use of our services after the effective date of any modifications constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using our services and may close your account.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods shall not apply. You agree that any legal action or proceeding arising from these Terms shall be brought exclusively in the courts of Singapore, and you consent to the jurisdiction of such courts.

17. Contact Us

If you have any questions, concerns, or complaints about these Terms of Service, please contact us through the following methods: